Customer Service Representative

We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels.

• This shift is Monday - Friday 9am - 6pm EST

• Responsibilities:

• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.
• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.
• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.
• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.
• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.
• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.
• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.
• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.
• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.