Customer Service Representative

Description We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels.

• This shift is Monday - Friday 9am - 6pm EST

• Responsibilities:

• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.
• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.
• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.
• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.
• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.
• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.
• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.
• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.
• Support additional service and administrative tasks as assigned to help the team meet daily operational goals. Requirements
• Previous experience in customer service, call center support, or a similar client-facing role.
• Strong data entry skills with careful attention to accuracy and detail.
• Ability to research account or service issues and communicate findings clearly to customers.
• Comfortable handling email correspondence and documenting customer interactions professionally.
• Experience preparing customer quotes or discussing pricing information with customers.
• Spanish language skills are preferred and can be valuable when assisting a diverse customer base.
• Solid communication skills, sound judgment, and the ability to follow established procedures in a structured environment.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .