Customer Service Representative

Description We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced service environment. In this role, you will handle customer inquiries, document interactions accurately, and use multiple systems to deliver timely and effective support while contributing to a mission-driven organization. This position is on-site working 9am-6:30pm Monday-Friday.

Responsibilities:

• Respond to incoming customer inquiries with courtesy, professionalism, and a solutions-focused approach.
• Guide callers through questions or concerns, providing clear information and escalating more complex issues when appropriate.
• Navigate several systems and applications at the same time to access records, update information, and complete service tasks efficiently.
• Enter and maintain accurate customer data, notes, and case details to support thorough documentation and follow-up.
• Apply critical thinking to research issues, identify practical resolutions, and ensure each interaction is handled with care.
• Adapt to updated procedures, process changes, and shifting daily priorities while maintaining service quality.
• Collaborate with team members and leadership to support coverage needs and contribute to a positive work environment.
• Manage challenging conversations with active listening and de-escalation techniques to help achieve productive outcomes.
• Maintain dependable attendance and punctuality to ensure consistent support during scheduled shifts. Requirements
• Previous experience in customer service, call center support, or a similar client-facing role.
• Strong verbal and written communication skills with the ability to listen carefully and respond professionally.
• Comfort using multiple computer systems, office applications, and data entry tools at the same time.
• Working knowledge of Microsoft Word and Microsoft Excel.
• High level of accuracy when entering information and maintaining records.
• Strong problem-solving skills with the ability to make sound decisions and escalate issues appropriately.
• Reliable attendance, flexibility, and the ability to work effectively with a team.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .