Medical Customer Service Specialist

Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience.

Hours:

Monday - Friday 8am -5pmKey ResponsibilitiesAnswer inbound calls and respond to patient inquiries in a professional and timely manner.

Schedule, confirm, and update patient appointments.

Verify insurance, demographic, and medical information for accuracy.

Assist patients with billing questions, payment processing, and account updates.

Document all interactions clearly in the electronic medical record or CRM system.

Coordinate with clinical and administrative staff to resolve patient concerns.

Maintain confidentiality and comply with HIPAA and company policies.