Greet service customers, listen to their concerns, and document symptoms accurately
Write repair orders and communicate vehicle needs to the technician team
Present repair recommendations and maintenance services to customers honestly
Provide accurate estimates and keep customers updated on timing and cost
Follow up on declined services and maintain ongoing customer relationships
Coordinate workflow with technicians, parts, and the service manager to meet deadlines
Handle customer questions, concerns, and follow-ups by phone, text, and in person
Meet individual sales and CSI targets What We're Looking For
Strong communicator who can explain technical work in plain language
Comfortable having money conversations
you'll be presenting repair costs daily
Organized enough to juggle 15-20 open repair orders at a time without dropping one
Customer-focused
you build trust by being honest, not by overselling
Able to work in a fast-paced environment where priorities shift throughout the day
Valid driver's license What You Don't Need
Automotive service advisor experience (we train)
ASE certifications
A technical background If you've worked in hospitality, retail management, insurance, or any role where you managed customer expectations while coordinating behind the scenes
you already have the core skills. What We Offer
Competitive pay (base + commission on service sales)
Health, dental, and vision insurance
401(k)
Paid time off
Ongoing manufacturer training
Employee vehicle purchase program
A career path into service management

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