Customer Service Representative - Marion, IN

Essential Duties and Responsibilities:

Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information. Validate and calculate income, assess eligibility, and manage case referrals. Engage regularly with program participants on a daily basis. Potentially educate clients on fundamental program services and eligibility prerequisites. Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility. Fulfill additional responsibilities as delegated by Management. Minimum Requirements High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. Prior experience working on the Indiana Eligibility Program within the last year. Proven customer support or Client Service Representative experience strongly preferred. Ability to handle complex service inquiries via telephone. Strong critical thinking and problem-solving skills. Moderate difficulty assignments requiring judgment and issue resolution. Understanding of work implications and ability to recommend solutions. Accurate data entry (40 keystrokes/minute), strong interpersonal skills. Positive relationship-building with customers and state eligibility consultants. Attention to detail; excellent organizational, verbal, and written communication skills. Comfortable in a fast-paced, deadline-oriented environment. Capable of executing many complex tasks simultaneously. Team player with the ability to work independently. Ability to remain stationary for an extended period. Preferred Qualifications Call center experience. 2+ years of relevant professional (customer service) experience. Some college or a college degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com . Minimum Salary $ 18.00 Maximum Salary $ 18.00