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Midas - Touch of Gold

Service Advisor/Service Writer

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Career Insights for Automotive Customer Service Representative

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Based on Indiana data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$52,612 / year median in Indiana

+12% projected growth

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Job Description

Benefits:
401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Service Advisor / Service Writer - Hiring Now Midas | Hourly + Bonus | Leadership Opportunity Interview Today - Start Immediately Are you great with customers, organized, and driven to succeed? We're looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed. This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store. What You'll Do Greet customers and build trust Answer phones and schedule appointments Perform vehicle walkarounds and review inspection results Build estimates and present recommendations Follow up on declined work and customer concerns Help drive sales and customer retention Support daily shop operations Assist multiple locations as business needs require Help ensure processes are followed and goals are achieved What We're Looking For Automotive service writing experience preferred Strong sales and customer service skills Ability to communicate confidently with customers Organized, detail-oriented, and process-driven Leadership mindset with a desire to grow Flexible and willing to support multiple locations Automotive knowledge and repair experience a plus What You Get Hourly pay plus performance bonuses Bi-weekly pay 5-day work week Health, dental, and vision insurance PTO and paid holidays Paid training and professional development 401(k) Employee discounts Clear growth path into store leadership Why Join Us? We're looking for people who want more than a paycheck. If you're someone who enjoys helping customers, driving results, supporting a team, and building a career in automotive management, we'd love to talk. Apply Today - Immediate Openings Available Hourly pay, bonus opportunities, leadership development, and a future path to Store Manager for the right person.