Brand Ambassador:

o Know guest loyalty program and accurately represent the brand's membership benefits. o Administer existing member's benefits according to brand standard. o Recruit new loyalty program members.  Maximize Sales/Revenue o Monitor room availability and rate discounts. o Maintain Knowledge of current package rates, group rates, local and national negotiated rates. o Execute group reservations, manage blocks and cut off dates. o Handle meeting/conference room inquiries to provide information to sales for booking and billing. o Audit guest reservations to ensure that room rate and coding is correct and consistent. o Audit house accounts. Audit group accounts to ensure that posting these accounts are in accordance with sales contracts.  Maintain Accounting Responsibilities o Follow all cash handling procedures including the hotel credit and check cashing procedures. o Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount. o Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. o Maintain knowledge of multiple different payment methods and billing procedures of guest reservations. o Process \"no show\" reservations according to hotel policy. o Ensure all payment methods are processed successfully.  Be a Team Player o Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed. o Clean a room to brand standards in the event of a guest service opportunity. o Perform basic maintenance tasks (plunge toilet, work television remote, etc). o Maintain complimentary coffee bar. o Keep the market stocked (if applicable)  Effectively operate the hotel computer system or property management system.  Complete shift work checklist as assigned.  Successfully complete education related to assigned duties and role within allocated time frame.  Understand and execute walk procedures according to hotel policy.  In depth knowledge of the property management system's process for closing the business day and troubleshooting of potential errors in the process.  Ensure accurate reporting of hotel occupancy, revenue, and segmentation at all times. Properly distribute these reports per corporate policy.  Complete and send month end documents by the deadline  Send out of order report to the DOO nightly  Run all guest folios and distribute per hotel policy.  Other duties as assigned. Attendance Policy All employees are expected to arrive on time, ready to work, every day. If a Night Auditor is unable to work a scheduled shift s/he must:  Communicate with supervisor to cover shift. The employee must establish communication with supervisor a minimum of 4 Hours before the start of shift. It is unacceptable to simply send a text, leave a message or talk to a co-worker.  Once a schedule is posted: o With the supervisors' approval, if the employee is able to switch shifts or get coverage through another trained night auditor, the absence will be tracked. o If the employee is unable to obtain coverage, it is unexcused absence (without documentation of an emergency). The following disciplinary action will be used for unexcused absences:  1st offense: Written Warning  2nd

Offense:

Final Written Warning  3rd

Offense:

Termination  If you will be late, regardless of length of tardiness, s/he must contact the hotel and let the Guest Services Representative know. o If guest services representative is able to cover until you arrive no further action is needed. o If they are unable to cover until you arrive, you must call and talk to supervisor.  One No Call/No Show may result in an immediate termination—regardless of length of service.  Excessive absenteeism or tardiness (regardless of length of time) will result in disciplinarian action.

Job Type:

Part-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount

Work Location:

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