Role Overview:

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This position serves at the New Castle, Indiana, BMV Branch Office.

Branch hours are:

Sunday:

ClosedMonday:

ClosedTuesday:

9:00 am•6:30 pm

Wednesday:

9:00 am•5:00 pm

Thursday:

9:00 am•5:00 pm

Friday:

9:00 am•5:00 pm

Saturday:

9:00 am•12:30 pm

Salary:

The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package. A Day in the

Life:

\nThe essential functions of this role are: Use your job knowledge to conduct customer transactions.\nAnswer customer questions and provide guidance.\nAssist with the daily opening and closing of the branch.\nCheck transactions to ensure accuracy, timeliness, and proper accounting.\nWork with leadership to resolve escalated customer concerns and system problems.\nFile applications as completed throughout the day. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for

Success:

\nIndividuals in this role should minimally be able to articulate or demonstrate the following: Top-notch communication skills.\nA high level of critical thinking and the ability to troubleshoot.\nAbility to process cash and card transactions.\nAbility to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.\nAbility to perform essential functions with or without reasonable accommodation. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

\nThis role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the

State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program:

Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 in election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.

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