Overview:

VoMac Truck Sales & Service, one of the top-rated Volvo and Mack dealerships in the country, is seeking an experienced 2nd Shift Service Advisor to join our team at our New Haven, IN location. We are looking for someone who can help uphold our 5-Star reputation by providing accurate, efficient service and excellent communication between our customers and service department. This position requires a motivated individual who can work independently with minimal supervision. Experienced service technicians looking to transition into a management role are encouraged to apply. The ideal candidate will have strong computer skills, excellent attention to detail, and a commitment to delivering outstanding customer service.

Responsibilities:

Serve as the liaison between customers and the service department Answer service department phone calls promptly and professionally Communicate with customers regarding repair approvals and additional work needed Ensure all recalls and authorized field changes are communicated, scheduled, and completed Notify customers of any delays in service completion Inform customers when their vehicle is ready for pickup via ASIST, email, text, phone, or other requested communication methods Work closely with customers and insurance companies to obtain necessary repair authorizations and documentation Complete invoicing and payment collection in a timely manner Perform additional duties as assigned

Qualifications:

Excellent customer service skills Strong verbal communication skills both in person and over the phone Ability to read and understand service instructions and technical information Previous diesel mechanic or heavy-duty truck experience Strong computer skills, including email, Microsoft Excel, and Word Experience with ADP/CDK systems is a plus

Working Conditions:

Employees are expected to adhere to all company policies as outlined in the VoMac Employee Handbook. This position may require sitting, standing, walking, lifting, bending, and other physical activities at varying times and frequencies.

Disclaimer:

The statements above are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or skills required. Employees may be asked to perform additional duties as needed. The dealership reserves the right to modify job responsibilities based on business needs, including emergencies, staffing changes, workload fluctuations, or technological developments.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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