Pass Pest is a fast-growing, locally owned pest control business in the Evansville area. We are looking for a Customer Service Representative to join our supportive and friendly work environment. Position is paid hourly, Monday thru Friday, no weekends.

Customer Service Representative Responsibilities:

Answer incoming phone calls, emails and text messages from customers and our technicians. Responding promptly to all customer inquiries. Understanding customer needs and requirements. Maintaining a positive, empathetic, and professional attitude toward customers. Learn and maintain an extensive knowledge of service line and be able to communicate it effectively to customers. Work collaboratively with other departments, employees, and stakeholders to ensure customer satisfaction. Processing sales, agreements, and requests for service. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with technicians and co-workers in a professional manner. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Answering customer calls and emails including acknowledging and resolving customer complaints. Other duties as assigned.

Skills and Requirements:

High school diploma, general education degree, or equivalent required, some college preferred. Customer service and excellent communication skills. Comfortable using computers. Proven ability to work well in a busy environment, attention to details, and to pass on information with clarity and accuracy.

Pay:

$16.50 - $18.78 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location:

In person