Nightshift Tech and Customer Service Specialist

Nightshift Tech and Customer Service Specialist

EVOLV INC DBA APPROVAL PAYMENT SOLUTIONS

Newburgh, IN Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance On-the-job training Vision insurance 401(k) matching Professional development assistance Qualifications Customer retention Progress tracking (project management tasks) Full Job Description About Evolv Evolv has been a trusted partner for over 25 years, providing merchants with comprehensive merchant services solutions. Our dedication to excellence and commitment to customer satisfaction have made us a leader in the industry. Evolv strives to provide all-in-one services to merchants by offering the following services: credit/debit card processing, ACH, website development with e-commerce, and search engine optimization. By partnering with Financial Institutions, associations, tech/software vendors, and independent sales groups, we ensure our clientele receives the best services for their business needs. Evolv is seeking a Tech and Customer Service Specialist in our Newburgh, Indiana location. The role of the Tech and Customer Service Specialist requires an individual with interest in technology, programming, troubleshooting and customer retention. The ideal candidate for this position will reflect those of a "self-starter". Thorough communication, follow-up and tracking of items and projects are necessary. This dynamic and challenging environment compels the successful candidate to possess a commitment to learning professional skills, industry knowledge, and technical expertise.

Required Duties and Responsibilities:

Point of Sale configuration, testing, deployment, and installation Analyze and resolve first-level customer service and technical inquiries Provide resolution to customers in a timely manner (within set service level agreements) Utilize multiple software and web-based systems, including our internal CRM and external programming systems Create, manage, and resolve customer relationship management (CRM) tickets within our service level agreement (SLA) Participate in ongoing product and services training Provide input on necessary improvements and implementations for regular business hours staff Inventory management and tracking- record all incoming and outgoing deployments on a weekly/monthly and quarterly basis Handle rekeys for merchants, when necessary Manage quality assurance of all terminal deployments ensuring the deployed unit works with all listed parameters Ensure welcome kits are sent to merchants and that they include all pertinent information Review marketing materials every 10 days to ensure availability, create CRM tickets to order additional marketing materials when needed Work alongside the Deployment Manager to handle any projects that need completion after hours Assist with providing responses to emails received in Deployment Primary key holder for after hours Ensure security of building before locking up at end of day

Requirements:

Ability to pass background screening Reliable transportation Ability to follow Evolv's privacy policy when dealing with pertinent and proprietary information

Job Benefits:

401(k) matching Medical, dental and vision insurance On-the-job training Vacation- 1 week in the first year of employment Professional development assistance Internal training system with procedures and coursework for extended learning Excellent location near highways Business casual dress code Frequent luncheons and Holiday celebrations

Paid Holidays Shift:

Working hours (M-F 2PM-11PM, CST) Full-time-In Office Only Office location-Newburgh, IN 47630