OUR CORE VALUES!

Integrity:

We do the right thing, even when no one is looking.

Ownership:

We take responsibility for the growth of our team, the organization and ourselves.

Service:

We take the extra step to go above and beyond what is expected of us.

SEARCHING FOR A CUSTOMER SERVICE REPRESENTATIVE WITH ATLEAST 3 YEARS OF CALL CENTER EXPERIENCE & SALES BACKGROUND!

Qualifications Be attentive to detail Have excellent interpersonal communication skills! Take responsibility for work Solve problems quickly and creatively Collaborate with the team on a regular basis Take initiative Maintain regular attendance Be professional in appearance Have a positive and team oriented attitude Abide by all company policies and procedures

Preferred:

Service Titan experience Responsibilities Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Ability to effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools simultaneously while maintaining accuracy, responsiveness, and attention to detail. Consistently in-bounding and out-bounding calls. This will include some happy checks with customers and some inside sales. Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit. Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. Assisting in sales of Safety Comfort Agreements Other duties as assigned. About the Company At Summers Plumbing Heating & Cooling, our mission is to provide safety and comfort to the customers and communities we serve. Our team is made up of trained and customer-focused technicians who are committed to doing the job right. We treat every home with respect and take the time to understand your needs so we can provide the best solution. With 26 locations across Indiana, plus locations in Dayton, Ohio, and in Illinois, we are always nearby and ready to help. Our l… Benefits

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an

EMPLOYEE-OWNED COMPANY

including an Employee Stock Ownership Plan! $$

COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!

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