Customer Service Representative

Customer Service Representative Closes 07-May-2026 (EST) North Vernon North Vernon, IN, USA

Full Time Job Summary:

Works to provide a high level of customer service for an organization

Required Education and Experience:

Community College courses in Logistics or Business Administration is an asset Minimum of 2 -3 years of experience in similar position, in a manufacturing environment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint etc.); knowledge of CMS is an asset Excellent English communication skills (oral and written) Strong organizational skills and procedural knowledge Knowledge of Applicable Customer Portals and System

Time Management Essential Functions:

Perform Customer systems checks as required. Answer shortage tickets and communicate changes to the team Create sales orders in CMS and maintain pricing on sales orders Maintain Customer records in CMS Main point of contact for the Customer Verify customer releases and receipt of all incoming EDI transmissions Resolve 830 & 862 CUM discrepancies and reconcile CUMS Communicate with customers as required to resolve release discrepancies Verify ASN's as required Provide Bill of Lading numbers to Shipper/Receiver and packaging requirements as required Print out bill of lading numbers File releases Make adjustments to daily ship #'s as required Maintain dunnage spreadsheets as required Enter manual releases Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, Human Resources policies, and the

Martinrea Employee Handbook Work Environment:

99% Office environment, 1% Plant Floor (PPE required)

Health and Safety:

Must work in accordance with Health and Safety regulations, Company and plant rules, policies and procedures Must use or wear Personal Protective Equipment and certain clothing as required by the

Company Other Duties:

This job description is not designed to contain a comprehensive list of duties and responsibilities required for this job. Duties and responsibilities may change at any time with or without notice

Disclaimer:

This job description does not constitute a contract of employment. The Company may exercise its employment at will right at any time