Operations:

Maintain an exceptional customer experience through proactive, solution-based customer service Perform active exception management according to our business and customer KPIs using current customer and product dashboardsManage high volume inbox and anticipate customer needsUse creativity and technical skills to analyze customer data, identify trends within the data, and develop strategies to improve the customer's supply chain based on these findingsUnderstand, communicate, and execute on customer expectations on a daily basisAssist in creating and maintaining customer SOPs to align with their expectationDrive customer engagement with Expeditors' tools, systems, and dashboards and provide technical assistance to customers as neededSupport the final leg of import containers when Expeditors is responsible for delivery.

Proactively communicates with service providers, customers, and product.

Create delivery orders and dispatch to service providers in a timely fashion.

Using workflow, monitor arrivals, issue pick up numbersUsing workflow, monitor out gate, dwell time at the rail, clear rail storage as neededUsing workflow, monitor/manage appointment deliveries and empty returns.

Exception management and resolve issues quickly.

Assist in developing new strategies for maintaining or improving quality-of-service.

Focus on increasing profit and minimizing costs.

Be a role model of integrity and pride for all employees.

Finances:

Accurate and timely billing of customers and vendors. Make sure department deadlines are being met in a timely manner.

Manage intercompany accounting discrepancies

Systems:

Be involved and suggest system/process improvements. Data entry into our proprietary operating system. Monitor shipment reports to ensure total customer satisfaction. QualificationsOperations/Industry Knowledge preferred2+ years transportation or related logistics experience preferred.

Effective problem solving and strong analytical skillsExcellent oral and written communication skills.

Strong organizational skills, ability to juggle multiple priorities effectively.

Attention to detail.

The ability to follow through with tasks.

Drive for continuous improvements.

Expert or ability to become an export in Microsoft Excel and PowerBIAdditional InformationExpeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan:

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