Role Overview:

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This intermittent position will serve at the Rochester, Indiana, BMV Branch Office. Your work schedule will be determined by the supervisor and will be within these branch hours:

Sunday:

ClosedMonday:

9:00 am•5:00 pm

Tuesday:

9:00 am•5:00 pm

Wednesday:

9:00 am•5:00 pm

Thursday:

9:00 am•5:00 pm

Friday:

9:00 am•5:00 pm

Saturday:

Closed

Pay Rate:

This position traditionally starts at an hourly rate of $15.17. A Day in the

Life:

\nThe essential functions of this role are:

Use your job knowledge to conduct customer transactions.

Answer customer questions and provide guidance.

Assist with the daily opening and closing of the branch.

Check transactions to ensure accuracy, timeliness, and proper accounting.

Work with leadership to resolve escalated customer concerns and system problems.

File applications as completed throughout the day. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for

Success:

\nIndividuals in this role should minimally be able to articulate or demonstrate the following:

Top-notch communication skills.

A high level of critical thinking and the ability to troubleshoot.

Ability to process cash and card transactions.

Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.

Ability to perform essential functions with or without reasonable accommodation. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

\nThis role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the

State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.

IN.gov. 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