A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Full Time 1400 E 9th St, Rochester, IN 46975 Posted 10 hours ago Login to bookmark this Job Website Woodlawn Join the Woodlawn Team as a Customer Service Representative at Woodlawn Health! Woodlawn Health is seeking several friendly, reliable and detail-oriented Customer Service Representative to help Woodlawn continue to build this
BRAND-NEW
role! The ideal candidate should be passionate about helpings others and have strong communication skills with a positive attitude and ability to work in a fast-paced environment! If you enjoy working with people and delivering great patient experience, we'd love to hear from you!
EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS
: High School Diploma or GED. Experience in a medical office, call center, hospital or long-term care facility highly recommended, not required. CPR certification or be willing to obtain within 6 months. Strong verbal/written communication skills & pleasant phone technique Computer aptitude to do inquiry, data entry and daily system operations.
PRIMARY DUTIES
As the representative, you will be the first point of contact for patients and visitors seeking services within the medical facility. This position is responsible for professionally handling incoming calls, scheduling appointments, routing messages, providing general information, and supporting patient access to care. Schedule, reschedule, and cancel patient appointments Verify and update patient demographic information Route clinical messages to appropriate staff or departments Provide patients with information regarding services, office procedures, and appointment preparation. Document patient interactions accurately within the electronic medical record system. Assist patients with referrals, authorizations, and general inquiries. Perform office opening procedures and closing procedures independently as scheduled. Support patient satisfaction by addressing concerns and escalating issues appropriately Meet established productivity, attendance, and quality standards.
BENEFITS
Medical Insurance Dental Insurance Vision Insurance Life & Disability Insurance 403(b) with match
Paid Vacation Time Paid Sick Time Paid Personal Days FSA Shift :
Day Shift 8a-5p, Monday-Friday, No Weekends, No Holidays! Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide! Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability. To apply for this job please visit woodlawnhospital.org . ← Previous Job Next Job →
