Key Account support/Customer Service

We are looking for a detail and customer-oriented service representative to partner with our key account team. A customer service representative, or CSR, will act as a liaison, provide product/services information, follow up on orders, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage incoming calls pertaining to key accounts Identify and assess key account customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Portal work such as but not limited to data entry and order management. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and especially Microsoft Excel Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively High school degree

Work Remotely No Job Type:

Full-time Pay:

$12.00 - $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person