CUSTOMER SERVICE REPRESENTATIVE

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) Green Factor | Lawrence, KS $18-$22/hr + performance bonuses Green Factor is hiring a Customer Service Representative to support our growing home service team. This position is focused on customer communication, scheduling support, inbound calls, and helping create a smooth experience for homeowners from start to finish. We're looking for someone who is organized, dependable, professional on the phone, and able to stay calm in a fast-paced environment.

WHAT YOU'LL DO

Answer inbound customer calls Schedule appointments and assist with customer inquiries Coordinate with office staff and field teams Update customer information and notes in ServiceTitan Help resolve customer issues and scheduling changes Follow up with customers as needed Support day-to-day office operations

WHAT SUCCESS LOOKS LIKE

Professional and friendly customer interactions Accurate scheduling and CRM notes Fast response times and strong communication Reliable follow-up and attention to detail Helping keep operations organized and efficient

QUALIFICATIONS

Strong communication and customer service skills Comfortable handling phone calls throughout the day Organized and detail-oriented Able to multitask in a fast-paced environment Experience in customer service, office support, scheduling, or call center work preferred Home service experience is a plus but not required

COMPENSATION & GROWTH

$18-$22/hr starting pay depending on experience Performance bonuses Advancement opportunities with pay increases based on performance Opportunity for growth into other roles

ABOUT GREEN FACTOR

Green Factor provides insulation, HVAC, radon mitigation, and roofing services throughout the region. We're growing quickly and looking for dependable team members who communicate well and help create a great customer experience.

APPLY IF YOU

Enjoy helping customers and staying organized Communicate clearly and professionally Work well in a team environment Are dependable, coachable, and motivated

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): What type of customer service or office experience do you have? Have you worked in a fast-paced phone or scheduling environment before? When are you available to start?

Work Location:

In person