Customer Service Rep

Overview The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Customer Service Representative ( CSR ) serves as the first line of customer service for residents and guests. He/She provides information, resolves any emerging problems, and answers questions with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction. The CSR remains current on and compliant with policies and laws affecting operations of the property, including the Landlord Tenant code, Fair Housing laws, and other applicable laws. The CSR performs a variety of administrative and office support activities. The CSR will carry out assigned duties in an effective and efficient manner and, in addition to the duties described herein, will also perform other duties as requested by the supervisor. Responsibilities 1. Provide excellent customer service at all times.2. Receive and respond to a high volume of inquiries from residents, vendors, team members, and guests.3. Use various means of communication to interact with residents and handle customer service issues.4. Answer all phone calls promptly and professionally.5. Identify and assess resident needs to achieve satisfaction.6. Confirm and schedule appointments as necessary.7. Receive and enter resident service requests in the company database, and relay information to or from work crews and supervisors.8. Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.9. Obtain and evaluate all relevant information to handle product and service inquiries.10. Ensure complete and accurate capture, data entry, and maintenance of resident information.11. Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken.12. Alert managers/supervisors quickly to significant resident issues and concerns.13. Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.14. Review files, records, and other documents to To view full details and how to apply, please login or create a Job Seeker account