Service Advisor

Hendrick Toyota Merriam Location:

9505 W. 67th St, Merriam, Kansas 66203

Summary:

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: + Works with customer and technician to identify required maintenance. + Advises customers on necessary and recommended services. + Offers additional services and repairs to customers. + Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. + Estimates cost of mechanical, electrical, or other repairs. + Enters itemized estimate on service order and explains estimate to customer. + Schedules appointments with customer. + Meets dealership's standards for repair and order production. + Maintains CSI at or above Company standards + Maintains an organized, clean and safe work area + Participates in required training + Records all hours worked accurately in company timekeeping system + Follows Safeguards rules and regulations. + Demonstrates the Company's Core Values + Complies with Company policies and procedures + Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. + Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED v High School Diploma o Associate Degree o Bachelor Degree o Master Degree o

Doctorate Degree Field of Study/Work Experience:

o Accounting v Automotive o Business o Human Resources o

Information Technology Desired Work Experience:

o up to 3 years v 3-5 years o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

v Valid Driver's License o

Automobile Salesperson License Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management Syste To view full details and how to apply, please login or create a Job Seeker account