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Customer Service Representative
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Complete Legal
Mission, KS (In Person)
$45,000 Salary, Full-Time
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Job Description
Customer Service Representative Complete Legal Mission, KS Job Details Full-time $40,000 - $50,000 a year 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Managing customer accounts Sales support Customer relationship building Client onboarding Email customer support Phone communication Writing skills In-person customer service Managing clients in a customer support role Salesforce Cloud Driver's License Attention to detail Client retention Calendar management Sales management systems proficiency Working with clients CRM system proficiency Account management Time management Client interaction via phone calls Full Job Description Customer Service Representative, CSR About us Complete Legal is an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and offices in Boston and Nashville. Employee-owned and operated, Complete Legal streamlines the legal industry's approach to eDiscovery, information governance and data management. Position Overview & Description As a Customer Service Representative, you will partner with the sales team to ensure clients are satisfied with the products and services they've received. A CSR is responsible for supporting our clients and the sales team to help add value and ensure quality. The CSR is a client facing role that helps build long-lasting relationships. To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/DtUgAsNpKfXYatlSons Experience, Qualifications, Requirements Demonstrated ability or high aptitude to learn to sell through delivering service. Must be able to develop relationships with our clients and identify sales opportunities. Ability to provide comfort and add value to each interaction with repeat and new customers within firms. Knowledge of or willingness to learn Salesforce for daily schedule management and capturing client data Support both Senior Account Managers and Account Managers where needed. Work as part of a team while growing as an individual contributor. Ability to clearly communicate through all forms of communication, including written. Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings Onboarding new clients to help them understand the full suite of company products, programs, and services. Acting as the point of contact for clients to access our services. Be able to demonstrate the ability to excel at multi-tasking, prioritizing, and managing your time efficiently and effectively.