Park Aerospace is entering an exciting phase of growth, innovation, and opportunity. As we continue to strengthen our leadership in the aerospace and defense industries, our mission is to strive for Greatness in advanced composite materials and structures. We are searching for talented individuals to join our expanding team and help us shape the future of aerospace. If you are driven by challenge and inspired by innovation, Park Aerospace offers you the chance to make a meaningful impact on the industry. Join us to build your career, grow professionally, and be part of a team dedicated to pushing the boundaries of what's possible in aerospace technology. Job Summary As a Customer Service Representative, you'll be the main point of contact for customers and internal teams. This role involves a large volume of email and data entry, requires strong attention to detail, and supports the full order lifecycle—from quoting to delivery. What You'll Do Respond to a high volume of customer inquiries by email and phone Prepare and process material quotes—about 60% of the role—using Excel and written summaries. Review customer purchase orders and enter them accurately into Oracle 11i, training will be provided. Maintain customer files in compliance with AS9100 requirements. Use customer portals when needed to manage orders or approvals. Review contracts and coordinate with Engineering, Quality, and Legal for order approval and terms & conditions. Track and expedite customer orders and provide timely updates. Communicate customer issues, complaints, and changes in requirements to internal teams. Attend production/WIP meetings and complete follow‑up actions. Perform export screenings and communicate ITAR and EAR requirements as needed. Support other CSRs and complete additional administrative tasks. What You'll Need Must type at least 40 words per minute. Strong written communication for quotes, emails, and customer documentation. 3-5 years of experience in a fast‑paced customer service or sales support role preferred. Candidates who have had recent managerial retail roles are strongly encouraged to apply. Ability to organize and prioritize high‑volume work with accuracy and urgency. Strong attention to detail and ability to work independently. Strong Excel skills (required for quoting and data tracking). Proven ability to multitask and meet deadlines. Experience preparing quotes is a plus. Benefits Summary Full medical, dental, and vision coverage Paid time off Tuition reimbursement Referral program Hands‑on training and advancement opportunities

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): How would you rate your skill-level in Excel? Can you type at least 40 words per minute?

Experience:

Fast Paced Customer Service:

3 years (Required) Ability to

Commute:

Newton, KS 67114 (Required)

Work Location:

In person