Onsite customer service role at a packaging plant managing orders, production coordination, shipments, and inventory programs while communicating with customers and internal teams. Responsibilities Enter and manage customer orders accurately and on time. Coordinate with planning and production to prioritize and expedite orders. Schedule shipments and optimize loads to meet on-time, in-full goals. Monitor and report on customer inventory and order status. Develop and share customer-specific reports with internal teams and customers. Support customer meetings, visits, and new product or copy changes. Required Skills Order entry and management Production and planning coordination Shipment scheduling and load optimization Inventory monitoring and reporting Customer communication and relationship management