What You'll Do:

As a Customer Care Specialist, you'll be the first point of contact for BlairTech's customers, providing expert guidance and top-tier service across a variety of platforms. You'll not only assist with order questions, but also help troubleshoot basic technical issues on laptops and desktops, helping customers feel confident in their renewed technology. Respond to customer inquiries via phone, email, and chat with professionalism, empathy, and clarity Troubleshoot common hardware and software questions related to laptops and desktops (e.g., Wi-Fi connectivity, boot errors, OS setup) Clearly explain product features, specifications, return procedures, and policies Maintain an up-to-date understanding of our current tech inventory, including desktops, laptops, and accessories Support customers across leading online marketplaces such as Amazon, eBay, Walmart, and our own website Meet or exceed customer satisfaction goals and other key performance metrics

What We're Looking For:

Experience in customer service or technical support, ideally with a technology product or eCommerce company Working knowledge of laptops and desktop computers — including familiarity with hardware, operating systems, and common user issues is a plus Excellent written and verbal communication skills Ability to juggle multiple priorities while staying detail-oriented and accurate A friendly, proactive problem-solver who thrives in a team environment Comfortable learning new tools and systems; experience with refurbished electronics or marketplaces like Amazon/eBay is a major plus

Perks & Culture:

Relaxed dress code and positive work environment Real growth potential in a company that's scaling quickly A mission-driven company focused on sustainability and innovation Salary is negotiable based on experience BlairTech LLC is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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