Benefits:

License Reimbursement 401(k) matching Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY I

opened my agency in 2019 and currently lead a team of five. Before becoming a State Farm agent, I worked as a financial advisor and remain passionate about helping individuals and families make informed decisions about their financial future. I hold an MBA, maintain securities licenses, and enjoy helping customers create plans that protect what matters most. My wife is also a State Farm agent, and we began our agency journeys on the same day. Together, we operate two agencies that work very closely together, creating a unique and collaborative environment with the resources and support of a larger team while maintaining the close-knit feel of a family business. Outside of work, I enjoy spending time with my family and my two grandchildren. Community involvement is a major priority for me. I am actively involved with organizations including DCCH Children's Home, Gateway Community & Technical College, and the Kentucky Symphony. I also serve on the Saint Elizabeth Healthcare Foundation Board and participate in the Northern Kentucky Horizon Fund. Giving back and supporting the community are core values of our agency. Our culture is built around family, teamwork, and high performance. We are a sales-driven organization that works hard, supports one another, and celebrates success together. I'm looking for someone who is motivated, ambitious, and eager to create opportunities for themselves. The ideal candidate wants to be part of a winning team, enjoys working with people, and is excited about the earning potential and growth opportunities available within our agency. If you're looking for a supportive environment with high expectations and unlimited potential, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Michael Cason - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. 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