B2B Customer Service Representative

B2B Customer Service Representative at LHH B2B Customer Service Representative at LHH in Fort Thomas, Kentucky Posted in 12 days ago.

Type:

full-time

Job Description:

B2B Customer Service Representative Location

• Sharonville, Ohio Paying
• $50,000
• 52,000 annually Shift
• First Shift Direct Hire Our client is seeking an experienced B2B Customer Service Representative to join their team in Sharonville, Ohio.

This is a direct hire opportunity on first shift offering a stable schedule and competitive salary. The ideal candidate will have prior experience supporting business customers and managing account-based relationships in a fast-paced environment. Key Responsibilities Provide professional customer service support to business clients via phone and email Manage and maintain assigned customer accounts, ensuring timely and accurate responses Process orders, track shipments, and resolve discrepancies or service issues Coordinate with internal departments including sales, logistics, and operations to meet customer needs Ensure all customer records, orders, and communications are accurately documented in internal systems Handle escalations, troubleshoot issues, and provide effective solutions to maintain client satisfaction Monitor order status and proactively communicate updates to customers Qualifications Previous B2B customer service experience required Strong communication skills with the ability to interact professionally with business clients Experience working in a high-volume customer service or call center environment preferred Proficiency with CRM systems and Microsoft Office Strong attention to detail and organizational skills Ability to multitask and manage priorities in a fast-paced setting Additional Details First shift schedule, Monday through Friday Direct hire opportunity with long-term growth potential Competitive salary ranging from $50,000 to $52,000 annually This is a great opportunity for a customer service professional looking to work directly with business clients and grow within a stable organization.