2nd shift Customer Service Representative

The Service Team is looking to add new members with a strong Customer Service mentality! 2nd shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.

Responsibilities:

• Provide excellent customer service while speaking with customers and vendors, in accordance with training
• Resolve on-demand customer requests and provide customers with product and service information
• Communicate clear expectations of costs and estimated time of arrival
• Follow up with customers in a timely manner to keep them informed
• Create service estimates, complete billing process and collect payments
• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors
• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary
• Identify and escalate priority issues and route calls to appropriate resource
• Achieve monthly targets for close percentage, gross profit per job and other targets

Qualifications:

• Two-year Associated Degree preferred, minimum High School diploma
• Experience in (inbound and outbound) sales and customer service preferred
• Logistics coordinators, freight brokers, dispatching experience is a plus
• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors
• Able to work under pressure and handle multiple requests
• Multi-tasking and Attention to detail are required
• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks
• Experience effectively using computers and learning new computer programs
• One weekend shift per week required
• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays)Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.