Job Summary:

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

None Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience preferred.
• Bilingual (English/Spanish) preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Ingram's Water & Air Equipment, LLC is an Equal Opportunity Employer. Background check and negative result drug test are required for any candidate given a job offer for hire.

Job Type:

Full-time Pay:

From $12.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Language:

Spanish (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Hickory, KY 42051 (Required)

Work Location:

In person