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Customer Service Representative
Job
Robert Half
Louisville, KY (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to join our team in Louisville, Kentucky on a Contract basis. In this role, you will serve as a key point of contact for customers by handling order-related requests, providing timely updates, and helping ensure a smooth service experience. This position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and works effectively with both customers and internal teams.
Responsibilities:
- Process customer purchase requests accurately and keep order information current within company systems.
- Respond to customer inquiries by sharing confirmations, shipping progress, and expected delivery details in a timely manner.
- Partner with warehouse and logistics personnel to help ensure orders are prepared and delivered correctly and on schedule.
- Address service concerns with professionalism, working toward prompt and effective resolution of issues or complaints.
- Maintain organized customer account records and update contact or account details as needed.
- Provide internal teams with customer-related data and supporting documentation to assist day-to-day operations.
- Recognize repeated service challenges or workflow gaps and share improvement ideas with management.
- Follow established company guidelines related to safety, service quality, and operational compliance at all times.