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Customer Service Representative An Allied Universal Workforce Company Louisville, KY Job Details Full-time $17 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Live chat Computer operation Sales support Microsoft Excel Microsoft Outlook Customer returns handling Customer service Spreadsheets Client inquiry handling Word embeddings Research Microsoft Office High school diploma or GED Customer data entry Full Job Description

SUMMARY OF RESPONSIBILITIES

: Reports to the Customer Care & Marketing Manager. Receives incoming calls and takes/verifies orders for supplies and service calls via telephone, online and in person.

ESSENTIAL FUNCTIONS

Handles all customer inquiries regarding supplies, service calls, and billing in a professional manner via phone, email website chat, EKM, online and in person. Follows up with customers to confirm their needs have been addressed. Obtains and inputs supply orders and service calls Researches supply usage and advises customers on previous orders, expected usage and pricing. Processes supply returns Handles customer questions regarding supply and service invoices; Communicates effectively with Sales Team on cost comparisons Creates, edits, and updates spreadsheets for supply-related data Assists with sorting and opening incoming mail Updates customer and equipment records for special requests Creates and maintains E-info portal details for customer contact and online ordering. Develops and maintains working knowledge of Ricoh, Lexmark, and HP equipment models Greets visitors promptly and courteously as they enter the building and assists them with the electronic visitor registry. Supports daily opening and closing procedures Maintains a professional appearance at all times.

MINIMUM REQUIREMENTS

: 2 years previous experience in customer service (Sales background a PLUS)

• High school diploma or GED
• Good verbal communications and customer service skills
• Must be able to pass background check and drug screen
• Extensive knowledge of PC functions -MS Outlook, MS Word, MS Excel If you meet the qualifications, and are interested in this position, please submit RECENT resume.

To follow up on resume, feel free to contact Deidra McGinnis @ .

Pay:

$17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person