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Customer Service Representative

Job

Robert Half

Monroe, LA (In Person)

Full-Time

Posted 6 weeks ago (Updated 6 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Monroe, North Carolina. In this Contract to permanent position, you will play a key role in ensuring our clients receive exceptional service while contributing to the success of our customer service operations. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks efficiently.
Responsibilities:
  • Respond to customer inquiries with accurate and detailed information about products and services.
  • Manage both inbound and outbound calls to address customer concerns and provide solutions.
  • Maintain and update customer records through efficient data entry processes.
  • Work closely with internal teams to resolve complex issues and ensure customer satisfaction.
  • Identify customer needs and recommend tailored solutions to support Aftermarket Sales growth.
  • Meet established performance metrics to support departmental goals and objectives.
  • Build strong relationships with internal departments, including Engineering, Supply Chain, and Production, to advocate for customer needs.
  • Support continuous improvement initiatives within the customer service team and contribute to operational excellence.

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