Customer Service Representative

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Monroe, North Carolina. In this Contract to permanent position, you will play a key role in ensuring our clients receive exceptional service while contributing to the success of our customer service operations. This role requires excellent communication skills, a collaborative mindset, and the ability to manage multiple tasks efficiently.

Responsibilities:

• Respond to customer inquiries with accurate and detailed information about products and services.
• Manage both inbound and outbound calls to address customer concerns and provide solutions.
• Maintain and update customer records through efficient data entry processes.
• Work closely with internal teams to resolve complex issues and ensure customer satisfaction.
• Identify customer needs and recommend tailored solutions to support Aftermarket Sales growth.
• Meet established performance metrics to support departmental goals and objectives.
• Build strong relationships with internal departments, including Engineering, Supply Chain, and Production, to advocate for customer needs.
• Support continuous improvement initiatives within the customer service team and contribute to operational excellence.