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Sparks Nissan Kia

SERVICE DEPARTMENT ADMINISTRATOR

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Monroe, LA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Automotive Customer Service Representative

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Based on Louisiana data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$47,887 / year median in Louisiana

+13% projected growth

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Job Description

If you have a passion for customer service and an interest in the automotive industry, we invite you to join our team at

Sparks Nissan Kia Key Responsibilities Customer Care:

Follow up with customers after service visits to confirm satisfaction, document feedback, and assist advisors with tracking CSI survey responses.

Customer Interaction:

Respond to service inquiries via phone, text or email promptly

Rental Fleet Management:

Oversee rental units by monitoring availability, coordinating usage, and helping maximize fleet efficiency.

Warranty Support:

Assist advisors with extended warranty approvals and help track information needed for factory warranty claims.

Team Assistance:

Provide daily administrative support to the service advisors and service manager to help keep the service department organized and efficient.

Qualifications & Skills Communication:

Excellent written and verbal communication skills.

Customer Service:

Strong interpersonal skills

Detail-Oriented:

Exceptional organizational skills and attention to detail

Work Ethic:

A self-starter who takes initiative

Positive Attitude Automotive Service Experience:

Previous service advisor, BDC, warranty or similar automotive industry experience is strongly preferred

Computer Proficiency:

Computer proficiency is required. Previous experience with Reynolds or DealerLogix a plus.

Multi-Tasking:

Ability to work in a fast-paced, high-volume environment This is a full-time position with benefits. Pay is hourly based on experience.