An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Jim Taylor Auto Group Jim Taylor Auto Group is looking for a full-time Service Advisor to join our team. We are looking for someone who can deliver an outstanding customer experience while keeping the service process organized, efficient, and professional. This is a great opportunity for someone who is confident with people, strong in communication, calm under pressure, and motivated to succeed. The right candidate enjoys building trust, solving problems, and helping customers understand their vehicle needs.
Job Type:
Full-Time Pay:
Performance-based pay with bonus opportunities for motivated team members Benefits We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you'll enjoy a comprehensive benefits package that supports your health, growth, and success, including: Medical, Dental, and Vision Insurance Disability & Life Insurance 401(k) Retirement Plan Paid Vacation and 5 Paid Holidays Free Medical Clinic Access Free Mental & Physical Therapy Services Free Access to a Nutritionist Employee Discount Program Ongoing Training & Career Development Opportunities Employee Referral Bonuses Fun Employee Appreciation Events Qualifications 2+ years of customer service experience High school diploma or equivalent Excellent Customer Service Basic computer competencies Valid driver's license and clean driving record Automotive or sales experience preferred Strong communication and relationship-building skills Confidence in presenting recommendations in a professional manner Attention to detail and strong follow-through Team-oriented attitude with a strong work ethic Professionalism, urgency, and a customer-first mindset Responsibilities Greet customers promptly and professionally Listen to customer concerns and help determine service needs Prepare and manage repair orders, estimates, and approvals Communicate service recommendations, timelines, and updates clearly Coordinate with technicians and service team to ensure smooth workflow Follow up with customers to ensure satisfaction Maintain accurate records and support high customer service standards Core Values in Action At Jim Taylor Auto Group, our Service Advisors live our values every day: Dedication — following through from write-up to delivery and staying engaged until the job is done right Responsibility — owning communication, documentation, and customer expectations from start to finish Initiative — checking on repair status before the customer asks and stepping in before issues grow Value — giving honest recommendations and helping customers make informed decisions Empathy — treating every customer with patience, respect, and understanding, especially in stressful situations We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
