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Customer Service Representative - State Farm Agent Team Member

Job

Ramona Deculus - State Farm Agent

Terrytown, LA (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/3/2026

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Job Description

Benefits:
License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development
ABOUT OUR AGENCY
Our agency opened in 2020 and is a close-knit team of four focused on consistency, service, and growth. Before becoming a State Farm agent, I held a leadership role within State Farm, bringing strong experience and structure into how we run the office. Outside of work, I'm a big Saints and LSU football fan and enjoy staying connected to the local community. We stay involved through organizations like Habitat for Humanity and events such as the NOLA Exotica Fest. For our team, we offer PTO, paid holidays, a 401(k), reimbursement for licensing costs, and a strong focus on work-life balance. Our office culture is straightforward, supportive, and team-oriented. We're looking for someone who is reliable, local to the area, and committed to showing up and contributing - someone who takes ownership of their role and wants to be part of a dependable, hard-working team.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Ramona Deculus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.
QUALIFICATIONS
Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.