Call Center Customer Service Representative

Robert Half Call Center Customer Service Representative Acton, MA Apply Description We are looking for a motivated Call Center Customer Service Representative to join our team on a contract basis in Acton, Massachusetts. In this role, you will be the first point of contact for incoming calls, ensuring smooth communication and directing inquiries to the appropriate team members. This position is ideal for someone who is organized, personable, and dedicated to delivering excellent customer experiences.

Responsibilities:

• Respond promptly to incoming calls and provide accurate information or direct inquiries to the relevant team member.
• Maintain a friendly and attentive demeanor while interacting with customers.
• Accurately document call details and ensure proper follow-up when necessary.
• Collaborate with team members to resolve customer concerns efficiently.
• Utilize basic office tools to manage call logs and organize information.
• Ensure a positive experience for every caller by addressing their needs effectively.
• Identify and escalate complex issues to the appropriate department or supervisor.
• Stay informed about company services and policies to provide accurate assistance.
• Uphold the company's standards for customer service and high-quality conduct. Requirements
• Previous experience in a call center or customer service role.
• Strong organizational skills with the ability to multitask effectively.
• Excellent interpersonal and communication abilities.
• Proficiency in basic office tools such as email and call management systems.
• A positive attitude and ability to remain calm under pressure.
• Familiarity with answering inbound calls and directing inquiries.
• Ability to work collaboratively in a team-oriented environment.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Call Center Customer Service Rep... Acton, MA Clear All Apply