Automotive Client Experience Specialist Automotive Elegance LLC Andover, MA Job Details Full-time $22 - $25 an hour 5 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Phone communication Customer service Driver's License Attention to detail Client services experience within retail industry High-end sales Cleaning Client interaction via phone calls

Full Job Description Automotive Client Experience Specialist Location:

Andover, MA Company:

Automotive Elegance (AE)

Job Type:

Full-Time | Hourly +

Commission Pay:

$22-$25/hour (based on experience) + Commission Opportunities Training Provided for the Right Candidate About Us Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high-end detailing services. Family-owned since 1999, we are proud to be a multi-year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long-term team culture. We deliver an exceptional customer experience from first contact to final vehicle delivery — and our front-of-house team plays a critical role in that promise. Position Overview We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth. No automotive experience is required — we will train the right personality. If you are coachable, competitive, team-oriented, and looking for long-term career growth, we want to meet you. Key Responsibilities Greet and assist customers in a professional, luxury environment Educate clients on PPF, ceramic coating, window tint, and detailing services Recommend premium packages, add-ons, and bundled solutions Provide accurate estimates and process invoices Perform vehicle walk-arounds and documentation Maintain detailed CRM records and follow up with cold leads and past clients Coordinate scheduling with the service team for drop-offs and deliveries Maintain a clean, organized, and welcoming front office Assist with vehicle photos and social media content (a plus) What We're Looking For Strong communication and interpersonal skills Positive attitude, teachable, and professional Organized and detail-oriented Comfortable speaking with customers in person and on the phone Competitive mindset with a team-first attitude 1-3 years of customer service or sales experience preferred (retail or luxury experience is a plus) Passion for high-end vehicles or luxury products is a bonus Seeking long-term growth — not just a job Compensation & Growth Competitive hourly pay ($22-$25 based on experience) Commission on up-sold services and revenue Clear growth opportunities within a growing company Supportive, long-term team culture Work in a premium automotive environment Benefits

• Health, Dental & Vision Insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Employer Paid Life Insurance
• HSA If you're looking for a company you can grow with and take pride in representing, we'd love to meet you.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

High-end Retail:

3 years (Required) Customer service: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person