Customer Experience and Marketing Specialist

Customer Experience and Marketing Specialist Roessel Joy Andover, MA Job Details Full-time $60,000 - $75,000 a year 1 day ago Benefits Dental insurance 401(k) Flexible schedule Retirement plan Qualifications Teamwork Computer literacy Process improvement Project coordination Attention to detail

Marketing Full Job Description Customer Experience & Marketing Performance Specialist Location:

Lawrence, MA (Full-Time, On-Site)

Schedule:

Monday-Friday | 8:00 AM-5:00

PM Industry:

Food Manufacturing Perks:

Direct Hire | Growth-Focused Opportunity | On-Site Parking

ABOUT THE OPPORTUNITY A

well-established, family-owned food manufacturing company in the Greater Lawrence area is seeking a Customer Experience & Marketing Performance Specialist to join their growing team in a newly created role. This is a unique opportunity for a highly organized, analytical, and tech-savvy professional to make a direct impact across customer service operations and marketing coordination. This position is ideal for someone who thrives in a fast-paced environment, enjoys improving systems and workflows, and wants to grow long-term with a stable, nationally recognized organization.

POSITION OVERVIEW

This role will serve as a key operational resource overseeing customer experience systems, reporting trends, process improvements, and marketing workflow coordination. The specialist will partner cross-functionally with Sales, Marketing, Quality Assurance, and Operations to improve efficiency, strengthen communication, and support business-wide initiatives. KEY RESPONSIBILITIESCustomer Experience & Operational Oversight Manage customer service workflows, ticket oversight, and escalation processes through internal systems Monitor inquiry trends, identify recurring issues, and provide actionable recommendations Develop and maintain customer service templates, SOPs, and knowledge base resources Lead monthly reporting and present customer insights to leadership Support team consistency in communication, service quality, and policy alignment Process Improvement & Analytics Analyze reporting trends to identify operational gaps and inefficiencies Build and refine SOPs, workflows, and internal process documentation Improve cross-functional communication between departments Recommend scalable solutions that improve customer satisfaction and internal efficiency Marketing Coordination & Project Support Support marketing initiatives through workflow organization and project tracking Coordinate timelines, priorities, and deliverables across departments Maintain project visibility and ensure deadlines are met Help streamline internal marketing operations for stronger execution

TOP QUALIFICATIONS

2+ years of experience in customer service, operations, project coordination, or related field Strong technical/computer proficiency with the ability to quickly learn systems and platforms Analytical mindset with experience interpreting reports, identifying patterns, and improving processes Exceptional organizational and communication skills Ability to thrive in a collaborative, cross-functional environment

IDEAL CANDIDATE

Detail-oriented and process-driven Comfortable balancing customer service oversight with project coordination Proactive problem-solver who enjoys building structure Looking for long-term career growth within a stable, expanding company

WHY APPLY?

Newly created role with room for growth Opportunity to influence systems and processes Collaborative, team-oriented culture Established company with national brand recognition Direct hire stability with competitive compensation #RJADM45

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Retirement plan

Work Location:

In person