Customer Service Representative

Jobs › Andover, MA › Customer Service Representative Robert Half Customer Service Representative Andover, MA Apply Description We are looking for a Customer Service Representative to support client interactions and order processing for a team based in Andover, Massachusetts. This contract-to-permanent opportunity is ideal for someone who enjoys delivering responsive service, keeping records accurate, and working closely with sales partners to ensure a smooth customer experience. The right candidate brings strong communication skills, careful attention to detail, and confidence using tools such as Salesforce and Excel in a fast-paced environment.

Responsibilities:

• Respond to inbound customer inquiries by phone and provide timely, attentive support for product, order, and account-related questions.
• Enter and update customer orders and related information with a high level of accuracy across business systems and spreadsheets.
• Partner with the sales team to coordinate customer needs, resolve issues efficiently, and help maintain strong account relationships.
• Manage ongoing client communication through both inbound and outbound calls to provide updates, confirm details, and support follow-up activities.
• Maintain organized and accurate records in Salesforce and Excel to track interactions, order activity, and customer information.
• Review entered data carefully to identify discrepancies, correct errors, and uphold quality standards in daily processing.
• Support client management activities by addressing service concerns, escalating complex matters when needed, and helping ensure customer satisfaction. Requirements
• Prior experience in customer service, order entry, or a related support role.
• Ability to handle inbound and outbound calls professionally while delivering clear and courteous service.
• Proficiency with Salesforce, Excel, and general data entry tasks.
• Strong verbal and written communication skills for working with customers and internal teams.
• High attention to detail and the ability to manage information accurately.
• Comfortable collaborating with sales professionals and supporting client-facing processes.
• Ability to organize tasks effectively and perform well in a fast-moving work environment.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Andover, MA Clear All Apply