Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract with the possibility of becoming permanent. This role is based in Lebanon, Indiana, and offers a dynamic opportunity to support customers while collaborating with internal teams. If you thrive in fast-paced environments and have a passion for delivering exceptional service, we encourage you to apply.

Responsibilities:

• Handle customer inquiries and service requests efficiently, ensuring timely and accurate communication with both internal teams and external customers.
• Schedule and manage service appointments by creating detailed work orders in Salesforce.
• Provide consistent updates to customers and internal stakeholders on the status of service requests.
• Serve as a backup for departmental tasks, including scheduling and follow-up activities as needed.
• Assist Crew Leaders in reviewing and processing non-billable work orders.
• Maintain a foundational understanding of the machine tool industry and the products represented by the organization.
• Perform various administrative and organizational tasks to support the department's operations.