Call Center Agent Rescom Exteriors Auburn, MA Job Details Part-time | Full-time $17 - $35 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Medical office experience Client inquiry handling Analysis skills Problem-solving Analytical thinking Full Job Description Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. If you are looking for an aggressive income with a chance to give yourself a raise every day; than this job is for you. With great benefits and paid time off what more could you ask for? In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our clients. The ideal candidate will possess strong communication skills and have a background in customer service, preferably within an office setting. Responsibilities Respond to incoming calls from customers in a professional and courteous manner. Provide accurate information regarding products and services offered. Assist customers with inquiries, complaints, and requests while maintaining high standards of customer service. Document interactions in the system accurately and efficiently through data entry. Collaborate with team members to enhance service delivery and resolve complex issues. Maintain confidentiality of sensitive information in compliance with regulations. Skills Strong communication skills with the ability to convey information clearly and effectively. Proficiency in computer skills, including data entry and familiarity with call center software. Excellent phone etiquette to ensure a positive customer experience. Previous experience in customer service or medical office environments is advantageous. Strong analytical skills to assess situations and provide appropriate solutions efficiently. Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment!

Job Types:

Full-time, Part-time Pay:

$17.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person