Customer Service Representative (2 Openings)

Pay Rate:

$24-$25 per hour

Location:

Beverly, MA Duration:

Temporary and Temp-to-Perm Opportunities Schedule:

Monday-Friday, 8:00 AM-5:00 PM Job Summary We are seeking two detail-oriented and customer-focused Customer Service Representatives to support daily customer service operations. This role involves processing quotes and orders, managing order changes, responding to customer inquiries, coordinating order expedites, and completing administrative tasks. The ideal candidates will be organized, professional, and comfortable managing a high volume of emails and competing priorities in a fast-paced office environment. Key Responsibilities Prepare and process accurate customer quotes based on established pricing agreements and special pricing. Enter customer orders and manage order changes, schedules, and updates. Respond to customer inquiries and resolve issues efficiently, escalating concerns when necessary. Coordinate order expedite requests with internal planning teams. Maintain clear and professional communication with customers and internal departments. Ensure all processes and procedures are followed and quality standards are maintained. Provide timely updates and follow through on outstanding requests. Assist with general administrative and customer service duties as needed. Required Qualifications 1-3 years of customer service or administrative experience. Associate degree or equivalent relevant work experience. Proficiency in Microsoft Office applications. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Effective time management, follow-through, and prioritization skills. Ability to manage a high volume of emails while meeting deadlines. Positive attitude, strong work ethic, and ability to work collaboratively with a team. Ability to work onsite Monday-Friday, 8:00 AM-5:00 PM. #CNX100

Pay:

$24.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person