Client Service/Maintenance Representative

Job Overview We are seeking a dynamic and dedicated Client Service/Maintenance Representative to join our team! This role offers an exciting opportunity to combine expertise with exceptional customer service skills and assist the Property Manager with maintenance-related tasks. As a vital point of contact for clients, you will troubleshoot and provide solutions that keep the operations of assigned properties running smoothly. Your energetic approach and proactive mindset will help foster positive relationships with clients while maintaining high standards of safety and efficiency. Responsibilities Serve as the primary contact for clients regarding maintenance requests, service, and support. Act as a liaison between the residents and Mercantile Property Management. Schedule routine inspections and preventative maintenance at the direction of Property Managers. Troubleshoot phone calls regarding work orders and other time-sensitive issues. Utilize VMS software to document work orders, track maintenance history, and draft correspondence to assigned properties. Obtain estimates and proposals from vendors at the request of the PM. Keep property information updated. Keep an accurate inventory of keys and materials. Requirements Strong communication skills, both written and oral. Ability to handle clients with care during stressful times. Excellent customer service skills with a proactive approach to problem-solving Proficient in Microsoft Office.

Pay:

$21.00 - $24.00 per hour

Work Location:

In person