We're seeking a driven Customer Service Associate to represent Verizon Fios and help customers find connectivity solutions that match their needs. This full-time opportunity combines face-to-face customer interaction, product presentations, sales development, and customer relationship building. We welcome candidates who enjoy working with people, communicating product benefits, and contributing to a results-oriented team. As a Customer Service Associate, you'll introduce customers to Verizon Fios services, answer questions, identify sales opportunities, and guide interested customers through the enrollment process. With hands-on training and ongoing coaching, you'll strengthen your sales techniques, expand your telecommunications knowledge, and develop the skills needed to grow professionally. Customer Service Associate Responsibilities Engage customers in face-to-face conversations to understand their needs and introduce relevant Verizon Fios services. Present available plans, explain service features, and communicate product benefits to support informed purchasing decisions. Generate sales opportunities by identifying customer interests and recommending suitable telecommunications solutions. Guide customers through service enrollment, explain next steps, and help ensure accurate account information. Build lasting customer relationships through attentive service, clear communication, and professional follow-up. Work toward individual and team sales targets while improving product knowledge, customer engagement, and sales performance. Customer Service Associate Qualifications Strong communication and interpersonal skills, with the ability to connect with customers and explain service options clearly. Interest in sales, customer service, telecommunications, or a customer-facing role; previous experience is a plus. Self-motivated, dependable, and receptive to training, feedback, and continued professional development. High school diploma or GED equivalent, with a willingness to learn, work toward goals, and contribute to a team. What We Offer Hands-on training in Verizon Fios products, sales techniques, and customer service. Ongoing coaching to strengthen communication, product presentation, and customer engagement skills. A collaborative team environment that encourages learning, accountability, and professional development. Opportunities to expand your sales experience and pursue future career advancement. A performance-focused workplace where initiative, consistent effort, and results are valued.

Pay:

$800.00 - $1,200.00 per week

Work Location:

In person