Customer Service Representative

Jobs › Burlington, MA › Customer Service Representative Robert Half Customer Service Representative Burlington, MA Apply Description We are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance.

Responsibilities:

• Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle.
• Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards.
• Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule.
• Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes.
• Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress.
• Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements.
• Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear.
• Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities.
• Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience. Requirements
• Associate's degree or comparable relevant experience required; a bachelor's degree is preferred.
• 3-5 years of customer service experience, ideally in a high-volume setting such as manufacturing, healthcare, life sciences, or a related industry.
• Demonstrated ability to manage order entry and customer support activities with strong attention to detail and accuracy.
• Clear verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders.
• Strong organizational skills and the ability to handle multiple priorities effectively with limited supervision.
• Experience using ERP or order management systems, with Oracle knowledge preferred, along with proficiency in Microsoft Office applications.
• Solid problem-solving skills, sound judgment, and a collaborative approach to working across teams.
• Background in inbound and outbound customer communication, including call center or phone-based support, is highly valued.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Burlington, MA Clear All Apply