NBM, Inc. is seeking a high-energy, organized, and customer-focused individual to join our Customer Service team. In this vital role, you'll coordinate service technicians, handle customer communication, and manage service scheduling and dispatching in a dynamic, fast-paced environment.

Key Responsibilities:

Manage and respond to the incoming calls and emails Deliver outstanding customer service and timely support Collaborate with internal teams to ensure optimal service delivery Maintain accurate records using business software systems Assist and support with a variety of adminitrative tasks

What We're Looking For:

Detail-oriented multitasker with excellent communication skills Strong customer service mindset Ability to thrive in a fast-paced, team-driven environment Comfortable using computers and business software Prior customer service experience is a plus Why Join NBM? Competitive salary Comprehensive benefits package 401(k) retirement plan Longstanding reputation for exceptional service (since 1985) Opportunities for growth within a trusted, regional leader in office technology and IT solutions

About Us:

NBM, Inc. is a fully authorized dealer for Sharp, Ricoh, Konica Minolta, KIP, Lexmark, Dell, and HP, and a premier IT and print services provider. With roots in New England since 1985, we specialize in multifunctional devices, printers, wide-format technology, and network solutions and advanced water fltration systems.

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

Dispatching:

1 year (Preferred)

Work Location:

In person