Customer Care Representative (Order Management / Sales Support)

Pay:

$25.00 - $30.00/hour

Schedule:

1st Shift | Every Other Friday Off Position Summary This is primarily an administrative/order management role , not a high-volume customer service position. The Customer Care Representative will manage customer orders from entry through shipment, process order changes and repair requests, maintain accurate order information, and coordinate with internal teams to ensure timely delivery and customer satisfaction. Key Responsibilities Manage customer orders from entry through shipment. Process sales orders, change orders, and repair requests with a high degree of accuracy. Coordinate with production planners, sales, finance, shipping, and global teams, including Shanghai. Monitor, maintain, and communicate customer order backlog status. Process and track domestic and international shipments using UPS and DHL. Provide customers with order updates, shipment status, and issue resolution. Create and maintain customer records, order data, RMAs, and MCOs. Utilize ERP and business systems, including SAP (preferred), Salesforce, and Microsoft Office . Ensure compliance with export regulations for international shipments. Serve as the primary point of contact between customers and internal teams to facilitate smooth order processing. Required Qualifications High school diploma or equivalent. 3+ years of experience in customer order management, order entry, sales support, customer service, or inside sales administration . Experience working with ERP systems (SAP preferred) and CRM tools such as Salesforce. Strong administrative and organizational skills with exceptional attention to detail. Ability to manage multiple priorities and work independently in a fast-paced environment. Strong communication skills with the ability to effectively interact with customers and internal teams. Proficiency in Microsoft Office, including Word, Excel, Outlook, and Access. Customer-focused mindset with strong problem-solving and customer advocacy skills. Work Environment Office-based position requiring frequent computer use. Ability to remain seated or at a workstation for extended periods. Regular use of office equipment, including computers, printers, copiers, and phones. Requires clear and professional communication with customers, vendors, and internal teams. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/ The Company will consider qualified applicants with arrest and conviction records. #GRP1

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person