Dielectric Sciences is seeking a Customer Service Representative to join our team in Chelmsford, MA. This position is ideal for a detail-oriented, organized professional who enjoys working with customers and collaborating with internal teams to ensure orders are processed accurately and delivered on time.

The Customer Service Representative will serve as an important point of contact for customers, providing responsive and professional support throughout the order process. The position works closely with Sales, Production, Engineering, Shipping and Accounting to communicate customer requirements and help resolve issues efficiently.

Key Responsibilities:

Respond to customer inquiries by phone and email in a timely and professional manner

Enter, process, and monitor customer orders from receipt through shipment

Provide customers with order status, pricing, lead-time, and shipping information

Coordinate with internal departments to ensure customer requirements and delivery commitments are met

Address order changes, discrepancies, and customer concerns and communicate appropriate solutions

Maintain accurate customer, order, and shipping information in company systems

Assist with quotations, order documentation, and other administrative customer-service activities

Develop and maintain positive, professional relationships with customers

Identify potential issues and communicate them proactively to customers and internal teams

Manage the export control process to ensure trade compliance with international customers

Qualifications:

Previous customer service, order entry, sales support, or administrative experience preferred

Excellent verbal and written communication skills

Strong attention to detail and organizational skills

Ability to prioritize multiple tasks and meet deadlines

Comfortable working independently while also collaborating with a team

Proficiency with Microsoft Office, particularly Outlook and Excel

Experience with an ERP or order-management system is a plus

Manufacturing or technical industry experience is helpful but not required

What We're Looking For:

The successful candidate will be dependable, professional, and customer-focused, with a willingness to learn and a strong commitment to accuracy. The ability to communicate effectively and build relationships with both customers and coworkers is essential.