Customer Service Representative

Our client is seeking a motivated and detail-oriented Customer Service Representative to join their dynamic team. This is an exciting opportunity to support a growing organization by providing outstanding service to customers and acting as a key point of contact for inquiries and problem resolution.

Key Responsibilities:

Provide prompt, courteous, and knowledgeable responses to customer inquiries via phone, email, and chatResolve issues with professionalism and efficiency, aiming for first-contact resolution whenever possibleProcess orders, returns, and exchanges accurately in line with company policiesMaintain detailed and accurate records of all interactions within CRM systemsCollaborate with internal teams to ensure customer satisfaction and timely issue resolutionContinuously learn and maintain up-to-date knowledge of products, services, and company policies

Qualifications:

High school diploma or equivalent required; associate degree or higher is a plusProven experience in a customer service or call center environment preferredStrong communication and interpersonal skillsDetail-oriented with excellent organizational abilitiesProficient in standard office software and CRM toolsAbility to remain calm and professional in a fast-paced environment