A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you re not just improving clients' risk profiles, you re building trust. You ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we re united by a commitment to one another s growth and the pursuit of shared goals. We re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This role has a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. How you'll make an impact In this role, you ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it s discussing auto, homeowners, or umbrella policies, you ll ensure our clients feel supported every step of the way. You ll also play a key role in maintaining accurate client and policy data, using Gallagher s technology to streamline processes and improve service quality. By collaborating with your team, you ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.
About You Required:
Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience. Active Producer's license. Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality.
Nice to have:
1+ years of prior experience providing client-facing customer service. Currently licensed in P&C Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word. Here s what you ll bring to the role: You ll hold a bachelor s degree or equivalent experience and demonstrate a commitment to client service. You ll hold an active Producer s license or be willing to obtain one within 90 days of hire. You ll use written and verbal communication skills effectively and leverage technology to enhance productivity. You ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently. At Gallagher, we believe in growth for the go-getter. If you re ready to make a difference and grow your career, we d love to hear from you. #LI-TW1 Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page . Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)